Information Privacy Policy

1. Purpose and Scope of Information Collection

The Nadisa website, managed by Nadisa Food Co., Ltd., is committed to collecting customers’ personal information solely for the following purposes:

  • Providing products/services as requested by customers.

  • Contacting, supporting, and assisting customers after purchase.

  • Sending promotional offers, discounts, or newsletters if customers agree to receive them.

  • Improving service quality and enhancing user experience.

Personal information collected may include:

  • Full name

  • Phone number

  • Email address

  • Delivery address

  • Payment information (we do not store bank card details, only transaction results provided by the payment gateway).

2. Scope of Use of Information

We use customers’ personal information within the scope of:

  • Confirming and delivering orders.

  • Providing product/service-related information.

  • Sending notifications about promotions or special offers.

  • Contacting customers to resolve complaints or disputes.

3. Duration of Information Storage

Personal information will be stored in Nadisa’s internal system until the customer requests deletion or deletes it themselves.

In all cases, customer information will be securely stored for no longer than 10 years from the last transaction, unless a longer retention period is required by law.

4. Authorized Access to Information

Customers’ personal information will only be provided to:

  • Nadisa’s HR, operations, and customer service departments.

  • Shipping partners and payment providers to complete transactions.

  • Competent state authorities when required by law.

5. Commitment to Protecting Personal Information

Nadisa is committed to absolute confidentiality of customers’ information in accordance with internal policies and applicable laws.

We do not use, transfer, or disclose personal information to any third party without customers’ consent, except as required by law.

Technical security measures (data encryption, firewalls, SSL, etc.) are applied to protect information against unauthorized access.

6. Customers’ Rights Over Their Personal Information

Customers have the right to:

  • Request to view, edit, or delete their personal information.

  • Request to stop receiving marketing information.

  • File a complaint if their personal information is misused.

7. Complaint Handling Mechanism

For any complaints related to the use of personal information, please contact:

Company name: Nadisa Food Co., Ltd.
Representative Office Address in Hanoi: 11 – TT04 – Hai Dang Urban Area, Tu Liem District, Hanoi
Hotline: 1900 988 957

We will respond within 48 hours upon receipt of the complaint.

8. Changes to This Privacy Policy

This policy may be adjusted to comply with legal requirements or company operational directions.

Any changes will be publicly announced on the website at least 07 days prior to implementation.