Return Policy

Nadisa Food Co., Ltd. respectfully provides our customers and partners with the company’s return and exchange policy as follows:

1. Eligible Cases for Return/Exchange

Customers are entitled to return or exchange products in the following cases:

  • The product is defective due to manufacturer’s fault.

  • The delivered product does not match the quantity, quality, model, or brand specified in the customer’s order.

  • The product is damaged during transportation by Nadisa.

2. General Conditions and Regulations

  • “One-to-one” exchange is applied to Nadisa products sold within 7 days if there are defects due to manufacturing or shipping.

  • The product must remain in its original condition with intact labels and packaging, without deformation, scratches, cracks, stains, or any signs of use or improper storage (products must be kept at room temperature, away from direct sunlight, strong odors, mold, etc.).

  • The return/exchange request must be made within 7 days from the date of receipt (based on the purchase invoice).

  • All relevant documents such as receipts, invoices, delivery notes, warranty cards, catalogs, etc. must be provided.

  • Promotional gifts (if any) and related documents must be returned together with the product.

  • Products that are expired or near expiry will be recalled according to the company’s policy agreed with distributors and customers.

  • For certain products, specific return/exchange conditions may apply. Nadisa will provide detailed consultation at the time of purchase for customers’ reference.

2.1. Return Fees

  • Nadisa will cover all return costs if the issue is caused by the company.

  • If the customer requests an exchange due to personal reasons (e.g., product left until expiry or near expiry), the customer shall bear the shipping costs.

2.2. Return Method

  • The product will be exchanged for a new one.

  • In case the product is out of stock, alternative solutions will be discussed with the customer.

3. Return/Exchange Process

After receiving the customer’s feedback regarding a defective product, our staff will verify the information, collect the defective product, and exchange it with a brand-new product (100%).

4. Return/Exchange Methods

Option 1: Direct Exchange at Store/Office
Customers may bring the product directly to Nadisa’s store or office for exchange according to the policy.

  • Phu Tho Office: Thôn Vĩnh Tiên 3, Yên Lạc Commune, Phu Tho Province.

  • Hanoi Office: No. 11 – TT04, Alley 04 – Ham Nghi Street – Tu Liem District – Hanoi.

  • Service Feedback & Complaints Hotline: 0985 843 457

  • Customer Service Hotline: 1900 988 957

Option 2: Exchange via Courier Service
Upon receiving the returned product, Nadisa will inspect it according to the policy (within 2–3 days). The customer will be notified of the results by phone and SMS.
The return/exchange process will take approximately 5–7 days after verification of the returned product’s condition.